Help centre
How can we help?
Answers to the most common questions from buyers and sellers.
Go to My orders (or use Track order with your order number and email). Every status change – confirmed, shipped, delivered, service completed – appears on the order timeline.
On a service listing, choose a preferred date & time and add it to your bag. After checkout the provider accepts the slot. You can reschedule free up to 4 hours before the visit by contacting the provider.
UPI, debit/credit cards, net banking and Cash on Delivery (for products). Online payments are processed securely; StoreStep never stores card details.
Yes – while the order is Pending, Confirmed or Processing you can cancel from the order page. Shipped items follow the seller's return policy (7-day replacement for defects).
Sign in, open the account menu and choose Start selling. Fill in your store details; listings go live after a quick review by our team.
The seller has completed identity and GST verification with StoreStep.
Still need help?
Our support team replies within one business day.
support@storestep.in Track an order